Shipping and Delivery Policy
At Shushi Mushi, we strive to deliver your purchases in a timely and efficient manner. Please review our shipping and delivery policy below:
Delivery Locations
- We currently ship to all major cities and towns across India. If we are unable to deliver to your area, you will be notified at checkout.
Shipping Charges
- Standard shipping is free for all prepaid orders above ₹999. For all COD and below ₹999 orders, a nominal shipping fee of ₹99 will be charged.
- Expedited shipping options are available at an additional cost, depending on the delivery location.
Delivery Timeframes
- We aim to process and ship all orders within 3-5 business days of receiving them. Delivery times may vary depending on your location:
- Metro Cities: 3-5 business days
- Non-Metro Cities: 5-7 business days
- Remote Areas: 7-10 business days
- Please note that delivery times are estimates and not guaranteed. There may be delays during peak periods or due to unforeseen circumstances.
Order Tracking
- Once your order has been shipped, you will receive an email with the tracking number and a link to track your shipment online. You can also track your order by logging into your account on our website.
Order Delays
- While we strive to deliver your orders promptly, there may be circumstances beyond our control that cause delays (such as natural disasters, pandemics, or logistical challenges). We will notify you if there is any significant delay in shipping your order.
International Shipping
- At the moment, Shushi Mushi only ships within India. We do not offer international shipping services.
Undeliverable Packages
- If a package is returned to us due to an incorrect shipping address provided by the customer or the package is undeliverable after multiple delivery attempts, we will issue a refund after deducting the shipping costs.
Shipping Partners
- We partner with trusted courier services to ensure safe and timely delivery of your orders.
Shipping for Returns/Exchanges
- For returns or exchanges, referred to the Refund and Returns Policy.
Contact Information
- For any shipping-related inquiries, please contact our customer support team at support@shushimushi.in or call us at +91-8810656841.